Product Terms & Conditions & LIMITED WARRANTY

Thank you for choosing IronDoor.com! We are committed to delivering premium craftsmanship and exceptional service. Please review our policies carefully to ensure a smooth order and delivery experience.

At IronDoor.com, we are dedicated to providing premium iron and steel doors, sidelights, and related products (“Product(s)”) with a focus on exceptional craftsmanship, superior service, and transparent communication. Your trust matters to us, so we encourage you to review the following information before placing your order. By completing your purchase, you agree to the outlined terms and conditions.

Last updated: March 17, 2025

WARRANTY & DISCLAIMER

IronDoor.com provides certain warranties that all iron doors and products sold through our website will be free from certain defects according to this warranty. Subtle variations in appearance are a natural result of handcrafted artistry, adding to its uniqueness rather than being considered flaws. Please note that glass breakage is not covered under this warranty.

1. Our Products are expertly handcrafted and are unique to IronDoor.com. Small variations in appearance are a natural part of the handmade process and contribute to the distinctive character of each item, rather than being considered flaws. Please note that our warranty does not cover corrosion. Rust is caused by exposure to water, whether from direct hosing, cleaning with water, or inadequate protection from the elements. To prevent water-related damage, we strongly recommend installing an overhang to shield your door.
2. Unless otherwise specified, stock orders arrive within 3-16 days once shipped depending on location. Although for a custom order the process takes 2 to 5 months, supply chain problems or strong demand could cause longer delivery times.
3. IronDoor.com doors are galvanized for added durability, but prolonged exposure to water can accelerate natural aging. To preserve your door's appearance, we recommend protecting it from direct water exposure whenever possible. Changes such as rust or wear resulting from regular use or weather conditions are part of the natural aging process and are not considered defects under our terms and conditions. Since metal is susceptible to rust when exposed to moisture, it is important to promptly wipe away any water or condensation to help prevent corrosion.
4. IronDoor.com retains the right to cancel any order resulting from any unanticipated events including but not limited to low availability, unsatisfied expectations, delays, supply chain problems, etc.

Warranty Claims: All warranty claims must be made within thirty (30) days of the appearance of the defect. To make a warranty claim, contact us here, with message of “Attn: Warranty Department”. Include the following information: your name, address, telephone number, the date you purchased your product, order number, specific definition of problem or defect. Once we have received your email, we will respond to your claim promptly.

1. The warranty is non-transferrable (Unless you have a Pro Trade Account) and thus cannot be passed on to a subsequent owner of the Product or your property.

What Our Warranty Covers

At IronDoor.com, we stand behind the quality and craftsmanship of our products and believe in providing you with a warranty that offers real peace of mind. We know that choosing an iron door is an investment, and we’re committed to ensuring it meets your expectations.

Here’s what’s covered under our warranty:

• Insulated Glass Seal - one(1) Year
  • Covers any failure of the insulated glass unit (IGU) seal that leads to fogging, condensation, or debris between the glass panes.
  • We will replace and install the glass panel at no cost to customer for one (1) year from the date of delivery.
  • We do not warranty any scratched or broken glass, and glass that has been cleaned with chemicals that cause seal failures.
• Welds - ten (10) Years
  • Structural Integrity Guarantee: Covers any weld failures that compromise the structural stability of the door or jamb for ten years.
  • Durability Protection: Includes coverage for welds that crack, break, or separate under normal use and proper installation.
  • Repair or Replacement Commitment: Offers repair or replacement for any weld defects caused by faulty materials or poor craftsmanship at no cost to customer from date of delivery.
  • Seam Strength: Covers the integrity of all welded seams to ensure they maintain strength and aesthetic consistency without splitting or separating.
• Finish - one(1) Year
  • Protection Against Fading, Peeling or Flaking: Covers any fading, peeling, cracking, or flaking of the finish due to manufacturing defects within the first year.
  • Color Integrity Assurance: Ensures that the finish maintains its original color without significant fading or discoloration due to normal indoor or outdoor exposure. 
• Roller Catches - ten (10) Year
  • Customizable Tension: Whether you’re aiming for a firmer hold or a smoother glide, our roller catches can be customized to meet the exact needs of your space.
  • Smooth, Effortless Access Every Time: Our doors come equipped with adjustable top and bottom roller catches, ensuring a seamless opening experience. Designed for effortless operation, these roller catches adjust easily, allowing you to tailor the movement to your personal preference.
  • Built to Last: Crafted from high-quality materials, our roller catches are designed to withstand heavy use. We understand that durability is crucial, which is why we commit to providing products that not only perform exceptionally but also maintain their performance over time.

We understand that unforeseen issues can arise, and our goal is to resolve them with honesty and efficiency. If you ever have a question or concern about your product, you can count on our team to be upfront, communicative, and dedicated to a solution that works for you.

Please reach out to us anytime—your satisfaction is our priority.

The following are not covered under IronDoor.com’s warranty:

1. Installation of third-party products, including screens, finishes, glass, hardware, handles, and locks.
2. Rust or corrosion caused by water exposure or improper care.
3. All screens and glass, including any damage (as glass is inspected prior to delivery or shipment).
   
4. Failures or damages during offloading or installation.
5. Normal wear and tear or weathering based on location.
6. Modifications made to the original product.
7. Overspray, over-cleaning, or the use of chemical cleaners.
8. Organic breakdown of materials.
9. Damage caused by accidents, misuse, abuse, or improper maintenance.
10. Damage caused by coastal conditions.
11. Incorrect measurements or improper rough opening sizing.
12. Acts of God (such as storms, floods, or natural disasters).
13. Failure to comply with local building codes and regulations.
14. Labor or on-site service fees for repairs or installation.
15. Any costs associated with hiring professionals for on-site service.
16. Any commercial use.

BUILDING CODES & INSTALLATION

1. IronDoor.com does not guarantee that the content on this site or its Products satisfy building codes, rules, ordinances, or regulations for any particular application or any jurisdiction, without IronDoor.com's express permission; IronDoor.com ships doors to all 50 states. 
2. Issues with door clearance or functionality resulting from installation or rough opening dimensions are not covered.
3. IronDoor.com is not liable for orders or products that fail to meet city or state code requirements. Ensuring compliance with local regulations is the sole responsibility of the customer.
4. IronDoor.com provides no assurance as to the suitability of utilizing this product in a cold environment. Installed in cold locations, condensation and icing are feasible and indeed most likely. Please read our Cold Climate Advisory.
5. Damage resulting from an accident, misuse, or faulty construction is not covered.
6. Small touch-ups are expected; it is not considered defective; and the buyer or their installer bears accountability.
7. Once a door has been put in use, IronDoor.com will not be liable for any labor expenses related to repairs.
8. IronDoor.com will not be responsible for any expenses if the rough opening is not properly sized or built for its Products.
9. IronDoor.com will not be accountable for any problems that develop between your installers and you.
10. IronDoor.com will not be liable for hardware or installation issues including but not limited to damage or errors such as incorrect lock or handle installation, door removal, uninstallation, re-palletizing.

PRODUCT DETAILS

1. IronDoor.com gets daily fresh inventory; while we strive to keep an accurate online inventory, Please call IronDoor.com at (888) 581-8204 to verify website accuracy. We may update Product specifications, designs, and options to enhance quality and innovation without prior notice or obligation, staying true to our commitment to exceptional craftsmanship and style.
   
2. We reserve the right to make changes in specifications, designs and options without previous warning and without obligation, therefore improving products.

Responsibility Limitation - Our express limited warranty lays out our maximum Products responsibility. Nobody is allowed to extend or alter this clear limited warranty. The Products purchase cost from IronDoor.com represents our absolute liability limit. All such claims are waived to the utmost degree allowed by relevant legislation; we shall not be liable for special, indirect, consequential, incidental, or punitive damages of any type. Your single, or exclusive, remedy with regard to any and all losses and damages resulting from any cause whatsoever as indicated below.

Exclusive Remedy: If a covered defect appears during the term of the applicable warranty, IronDoor.com will, at its option, repair or replace the product or component, or refund the price paid for the defective product or component. Removal, shipping costs, installation, finishing, refinishing, and disposal costs and services are not included. IronDoor.com will endeavor to supply original replacement parts; however, replacement parts may differ from the original parts. Replacement parts, including upgrades, are warranted for the remainder of the original product warranty.

Disclaimers, Limitations, and Additional Terms and Conditions: This Limited Warranty is the only warranty, written or oral, express or implied, provided by IronDoor.com. No dealer, employee, or agent of IronDoor.com, nor any third party, may create or assume any other liability, obligation, or responsibility on behalf of IronDoor.com. ALL IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. Any implied warranty which cannot be disclaimed under applicable law will be limited in duration to the shortest permissible term and, in any event, will not exceed the term of the applicable express limited warranty; the requirements for presenting any claim so affected will be as provided in this Limited Warranty. Any product or component not specifically subject to this Limited Warranty or another written IronDoor.com product warranty is provided AS IS and without warranty. This Limited Warranty gives you specific legal rights and you may also have other rights, which may vary from state to state. THIS WARRANTY IS NOT A WARRANTY OF FUTURE PERFORMANCE OR A STATEMENT OF THE USEFUL LIFE OF ANY IRONDOOR.COM PRODUCT, BUT ONLY A WARRANTY TO REPAIR, REPLACE, OR REFUND.

Limitations: IN NO EVENT WILL IRONDOOR.COM BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. IN NO EVENT WILL IRONDOOR.COM’S LIABILITY EXCEED THE PRICE PAID FOR THE AFFECTED PRODUCT OR COMPONENT. The limitations of warranty and liability set forth herein shall survive and apply, even if the exclusive remedy set forth in this Limited Warranty is found to have failed of its essential purpose.

No Waiver: IronDoor.com may, in its discretion, extend benefits beyond what is covered under this Limited Warranty. Any such extension shall apply only to the specific instance in which it is granted, and shall not constitute a waiver of IronDoor.com's right to strictly enforce the exclusions, disclaimers, and limitations set forth in this Limited Warranty in any or all other circumstances.

Cold Weather Advisory:

IronDoor.com Products are constructed of steel are prone to probable thermal transfer, which could cause condensation on the inside section of the door during very cold periods. Metal by nature is a poor conductor. Foam is insufficient as the temperature differs significantly between the inside and outside of the house; so, a thermal barrier will be required to prevent cold transfer from the outside of the house in.

In places where the temperature might vary significantly to stop heat transfer and condensation within the house, we advise buying a thermally broken door.

You may observe the above mentioned heat transfer throughout the winter when there are continuous spells of intense cold and when temperatures fall below the 25-degree mark. Although numerous elements influence energy efficiency, it is always advisable to ask your contractor about local building regulations.

IronDoor.com provides no assurance as to the suitability of utilizing this product in a cold environment. Installed in cold locations, condensation and icing are both conceivable and somewhat likely.

Clearance Items: IronDoor.com disclaims any and all implied warranties; all IronDoor.com clearance items are sold "as is". Except as specifically stated here, we provide no further warranty or assurance, either explicit or implied, including implied warranties of merchantability and of fit for a particular purpose to the initial customer or any later user of the goods. The buyer bears all risk for the functionality and quality of the products. Should state or provincial law forbid elimination or restriction of implied warranties, the period of any such warranties will be no more than, and the time and method of presenting any claim made thereon will be the same as those specified in the original warranty stated herein.

Indemnity : By using IronDoor.com products and services, the customer agrees to protect and hold IronDoor.com and its affiliates harmless from any liability, claims, losses, or expenses—including legal fees—that may arise due to the customer’s violation of these terms and conditions. This includes, but is not limited to, any breaches involving third-party rights, such as trademarks, copyrights, privacy regulations, or legal ordinances.

This indemnification remains in effect even after the completion of any agreement or transaction with IronDoor.com. We value transparency and fairness and encourage customers to reach out with any questions or concerns to ensure a clear and mutual understanding of our terms.

Copyright: United States and International copyright laws protect all of the content on this site—text, images, specs, logos, drawings, designs, etc.—which IronDoor.com owns. Except as otherwise clearly stated on the site, none of the content may be copied, reproduced, downloaded, distributed, republished, displayed, or sent in any form or by any means without first written consent of IronDoor.com.

Using This Site: All personal identifiable information sent to IronDoor.com, over the internet, while in the process of ordering, registering, logging in or setting up an account like e-mail addresses, home addresses, names, phone number and payment information, will be handled as confidential information, as outlined in IronDoor.com’s Privacy Policy Agreement.

RETURNS

• Returns eligible within 30 days of product delivery and prior to installation or attempt to install.
• Product must be packaged in original crating and packaging to be eligible for a return. If package is unusable, please contact us before return.
• Product must be undamaged and in original condition it was delivered.
• Delivery Fees are non-refundable. 25% restocking fee will be charged for all returns.
• Delivery fees are not refundable.
• If paid by credit card, a 2.5% processing fee will be charged for all returns.
  Custom Orders are not refundable.
• Refunds will be issued under the same payment method used for the original purchase.
• For exchanges, products must be shipped to us before IronDoor.com will exchange a product.
• Buyer is responsible for all costs associated with return shipping.
• Any questions on returns or exchanges, please contact us. 
  

CANCELATIONS

At IronDoor.com, we value transparency and aim to provide our customers with flexibility while maintaining fairness in our operations. To ensure smooth order processing and accommodate changes effectively, we have established the following cancellation policy:

• Cancellation Within 5 Days:
  Customers may cancel their order within five (5) days of placing it, provided the product has not yet shipped from our warehouse. We encourage prompt decisions to help us manage inventory and production schedules efficiently.
  

• Cancellation After 5 Days:
  If a cancellation request is received after five (5) days from the date of purchase, provided the product has not yet shipped from our warehouse, a cancellation fee of $20 per product, per day, will be applied. This fee helps cover costs associated with processing, handling, and restocking.

• Custom Orders:
  Custom or made-to-order products cannot be canceled once production has started, as these items are specifically tailored to your requirements. If production has not yet begun, cancellations may be subject to review and applicable fees.

• How to Request a Cancellation:
  To request a cancellation, please contact our customer service team here. All cancellation requests must be submitted in writing and will be reviewed promptly.

• Refund Timeline:
  Approved cancellations will be refunded within 7–10 business days, less any applicable fees, to the original payment method.

SHIPPING & DELIVERIES

Please note that customers are not required to make any payments to the delivery personnel at the time of delivery or afterward. IronDoor.com handles all payments directly with the shipping and delivery providers. IronDoor.com does not offer reimbursements for payments made by the customer to the carrier or its representatives for additional or existing services under any circumstances.

IronDoor.com charges a flat shipping fee for Products purchased. LTL common carriers handle truck deliveries. At IronDoor.com, we are committed to providing you with exceptional value by offering competitive pricing and ensuring your orders are delivered as quickly as possible.

FAILURE TO ACCEPT DELIVERY

• • If your order arrives at the designated delivery location on the confirmed date and time and you are unable to accept it for any reason, additional charges may apply, including fees for redelivery and storage

DELIVERY DATES

• • All Product delivery dates must be scheduled via email.
  • To plan the delivery, the shipping provider will get in touch with the customer personally. Once your product ships from IronDoor.com, you will be conveniently provided a tracking number and any other delivery details.
  • Should for any reason you reject delivery of the door following your clearance for shipment, you will be liable for any storage costs paid by the shipping company.
  • The customer will be responsible for any additional fees if the product cannot be delivered due to road conditions that are unsuitable for the delivery truck. We kindly recommend ensuring the delivery route is accessible to help avoid any delays or extra charges.
  • Any changes in delivery dates must be in writing and called into the IronDoor.com office prior to 48 hours of your scheduled delivery.

OFFLOADING PRODUCTS

• • Deliveries will require you to have a minimum of two (2) to four (4) able bodied persons on site to offload. 
  • While the shipping company may be able to use the lift gate, it is against LTL Safety Guidelines for them to operate a lift gate if there is any overhang.
  • It is the customer's responsibility to have enough assistance to disassemble the pallet and take the Products to the designated area. Please note that this is a physical job for two (2) to four (4) people in good physical shape.
  • IronDoor.com cannot be held liable for any damages or injuries that may occur during the offloading of products. We strongly recommend taking necessary precautions to ensure the safety of everyone involved in the process.
  • LTL deliveries are made curbside, and it is the customer’s responsibility to safely move the products onto their property. To ensure a smooth experience, we recommend having the necessary equipment or assistance ready upon delivery.
  • IronDoor.com is not responsible if shipping address is inaccessible or invalid. The customer will be responsible for any additional delivery charges.
  • IronDoor.com is not responsible for any damages that may occur when the product is picked up from a location other than the designated delivery address. For your protection, we recommend using the scheduled delivery to ensure your order arrives safely and as intended.

LOCAL PICKUP / WILL CALL

Local pickup service is free and available at the IronDoor.com Salt Lake City, Utah facility. Please make sure to contact us to confirm location and ensure that it is ready for pick up prior to arriving.

• IronDoor.com will bring Products to loading ramp and assist in carefully loading your Products.
• IronDoor.com and their staff are not liable for any damages done to your vehicle or the manner in which it is loaded during will call assistance.
• It's the customer reasonability to provide their own tie downs/straps and secure their load.
• IronDoor.com will not be responsible for any damages that occur during will call loading.

PROCESSING TIMES

Orders are processed and shipped Monday through Friday. IronDoor.com ships from SLC, Utah. Once your payment is processed we will reach out to confirm your order and schedule delivery.

DELIVERY LEAD TIMES

All lead times and delivery dates provided by IronDoor.com are approximate estimates and may be subject to change without prior notice. We strive to keep you informed throughout the process and appreciate your understanding should adjustments become necessary.

INSPECTION & CLAIMS 

At IronDoor.com We take great care to thoroughly inspect each product before shipment to ensure it meets our high standards. Additionally, we use protective packaging materials to securely prepare your order, minimizing the risk of damage during transit and ensuring it arrives safely at your destination.

Visible Damage(s): 

• Upon delivery, we recommend that the consignee carefully inspect the shipment for any visible damage to the crate and document any issues. Per NMFC guidelines, the consignee is not permitted to open the shipping containers before signing for the freight.
• If the condition of the packaging suggests significant damage, do not open the freight package—instead, refuse the shipment and immediately contact IronDoor.com Customer Service to report the issue. Please be aware that refusing the shipment may result in a 3-5 week resolution period.
• For minor visible damage (e.g., torn packaging, scuff marks, etc.), it is essential to notify the carrier and provide detailed notes of the issue. Your diligence helps ensure a smoother resolution process and protects your claim.

Concealed Damage(s):

• If any damage is discovered after delivery, please report it to IronDoor.com Customer Service immediately. Once you’ve reached out, the consignee will need to file a claim with the carrier, and we will provide the necessary details to assist you. The carrier may conduct an inspection as part of the process, so it’s important to retain the Product and all shipping materials until the claim is resolved. Your cooperation helps ensure a smoother resolution and protects your interests.

*ALL DAMAGES: For both visible and concealed damages, consignee must report any damage marks on container to the carrier during delivery to be considered for a claim resolution. Failing to do so will result in an unrewarded claim. The carrier and IronDoor.com are not responsible for any un-reported claim after 48 hours from receipt. IronDoor.com will decide if repair or replacement is necessary.

Shipping Policy Notice:

• IronDoor.com assumes no responsibility or liability for damage(s) to the product and/or personal injury to an individual or any other issue that may arise from the delivery process.

To protect your warranty, please inspect your door thoroughly before installation. Claims for damages or missing parts cannot be processed after the installation process has begun.

TITLE & RISK OF LOSS

• All products purchased from IronDoor.com are subject to a shipment contract, meaning the title and risk of loss transfer to you once the product is handed over to the carrier or when storage fees begin to apply. Any loss or damage that occurs after this point is the responsibility of the buyer.

CHOICE OF LAW AND VENUE.

• This Agreement shall be governed by the laws of the United States of America and the State of Utah, without respect to its conflict of laws principles. You expressly consent to the exclusive jurisdiction and venue of the state and federal courts located in Salt Lake County, Utah. Both parties agree to engage in mediation and binding arbitration to resolve disputes, with each party covering their own respective mediation costs.

IRON DOOR CARE GUIDE :

• To ensure warranty coverage, users must adhere to the maintenance and care instructions outlined in the IronDoor.com Care Guide. Failure to follow these guidelines, including but not limited to proper cleaning and protecting the product from excessive moisture, debris, or exposure to harsh elements, will result in the voiding of all warranty claims.
• IronDoor.com Care Guide will be provided to you after your purchase of a Product. If you did not receive the IronDoor.com Care Guide, you must contact IronDoor.com prior to taking any action with your Products.

We're Here to Help

If you have any questions or need clarification regarding the terms and conditions, please don't hesitate to contact us. We value open communication and are happy to assist with any concerns you may have to ensure your experience with us is seamless and reassuring.