Frequently Asked Questions
No matching questions.
Do both doors open on a double door?
Yes, both doors on the double-door unit can open.
You can choose a left-hand active or right-hand active door, which will be the primary door used for daily access. When you want to open both doors, simply unlock the two flush bolts.
Do you sell pocket doors?
Yes, we custom-build pocket doors to your exact specifications.
For pricing, please contact us or (888) 581-8204.
What is the door swing?
Are the doors sold with the jamb included?
Yes, all doors include a solid steel jamb. Single doors are pre-hung and double doors are ready-to-install with jamb and threshold included along with mounting brackets for easy installation.
IronDoor.com exterior door jambs and thresholds are one solid piece of steel that is welded together for supreme strength and durability. All welds included a 10-year warranty.
What type of hinges are included with the doors?
What Metal is Used for the Doors?
What are the dimension of a 36” wide 96”height door?
The jamb/frame dimensions would be 36" x 96" exactly.
Jamb Size: 36" x 96"
Door size: 32" x 92"
The rough opening is 37" x 96.5".
Is it possible to add a doggie door?
Do the doors have a warranty?
Yes, we stand behind the quality of our doors with a great warranty covering parts, welds and finishes, giving you added confidence and peace of mind in your purchase.
- Roller Catches - Lifetime
- Covers any roller-catch failure that compromise the operation of the door or frame.
- Welds - ten(10) Year
- Structural Integrity Guarantee: Covers any weld failures that compromise the structural stability of the door or frame.
- Durability Protection: Includes coverage for welds that crack, break, or separate under normal use and proper installation.
- Repair or Replacement Commitment: Offers repair or replacement for any weld defects caused by faulty materials or poor craftsmanship at no cost to customer for the life of the door from date of delivery.
- Seam Strength: Covers the integrity of all welded seams to ensure they maintain strength and aesthetic consistency without splitting or separating.
- Finish - one(1) year
- Protection Against Peeling or Flaking: Covers any peeling, cracking, or flaking of the finish due to manufacturing defects within the first year.
- Color Integrity Assurance: Ensures that the finish maintains its original color without significant fading or discoloration due to normal indoor or outdoor exposure.
Do you build custom sizes?
Absolutely, custom-built doors are at the heart of what we do.
We take pride in handcrafting some of the highest-quality iron and steel doors you’ll find anywhere (888) 581-8204 or contact us here.
Can your doors be painted?
Our iron doors are finished with a premium, multi-step coating designed for long-term durability and beauty. If you ever choose to update the color, the door can be professionally repainted with proper surface preparation and high-quality metal-grade finishes.
How long does an iron door last?
An iron door can last much longer than a wood door—often a lifetime.
Iron doors are extremely strong and resistant to weather, pests, and warping. With proper care, they can last 50 years or more.
Wood doors, while beautiful, are more likely to rot, swell, or get damaged over time—especially in harsh weather. Most wood doors last around 10 years with regular maintenance.
So if you're looking for long-term durability, an iron door is the better choice.
Are iron doors smart lock compatible?
Yes, you can use a smart lock, just make sure your smart lock will work with a 2" - 2.75" thick door.
Non-thermally broken doors are 2" thick and thermally broken doors are 2.75" thick.
*You may need to reach out to your lock manufacture and request an extension kit.
Are your doors handmade?
Do you have impact glass?
My current door jamb is 4 9/16"
Will your standard 2x6" jamb work as a replacement for my existing 4 9/16" jamb?
Yes! Our standard 2x6" jamb and threshold are designed to replace a traditional 4 9/16" jamb, making them an excellent fit for most standard wall applications.
Note: For homes with 2x4" walls, we recommend our 2x6" jamb. For homes with 2x6" walls, we recommend our 2x8" jamb for the best fit and installation.
Does it come with the deadbolt?
Our doors come with a high-quality deadbolt pre-installed, but if you'd prefer a smart lock, it can be swapped out.
Just make sure the smart lock you choose is compatible with door thicknesses between 2" and 2.75", as many standard smart locks are designed for thinner doors and may require an extended adapter kit.
How do I clean my door?
The easiest way to clean your iron door is with distilled water and a micro-fiber cloth, as distilled water helps prevent mineral build up. Regularly removing debris and dirt will help maintain its appearance and extend its lifespan.
For best results, please avoid using:
- Bleach
- Any chemical cleaners
- Dish soap
- Abrasive brushes
- Tap water (to prevent potential residue or spotting)
For the glass you can safely use Windex glass cleaner.
Taking these precautions will help preserve your door’s finish and ensure lasting beauty.
What is Low-E Glass?
Low-E glass is an excellent choice for energy efficiency and protection, making it popular for both residential and commercial applications.
Key Benefits of Low-E Glass:
- Energy Efficiency: Reduces heat transfer, keeping interiors warmer in winter and cooler in summer.
- UV Protection: Blocks harmful ultraviolet rays that can fade furniture, flooring, and décor.
- Improved Comfort: Minimizes hot spots and cold drafts near windows and doors.
- Environmental Impact: Decreases energy usage, making it an eco-friendly choice.
How thick is the glass?
Exterior::
Dual pane tempered glass, each pane is 1/8" thick with a 3/8" thermal barrier to protect against moisture and fogging. Total thickness is 5/8" thick.
On custom orders you can choose the style of glass on the exterior side, the interior side will be clear.
Interior::
Interior doors have a .25" thick low iron tempered glass for extreme clarity and durability.
Does the glass have a warranty?
Yes, there is a one(1) to five(5) year warranty on glass.
Glass Warranty
- All standard glass is covered for one (1) year from the date of installation against manufacturing defects only.
- This warranty does not cover scratches, breakage, chips, or damage caused by accident, misuse, impact, or improper cleaning methods.
Insulated Glass Seal Warranty
- Insulated Glass Unit (IGU) seals are covered for five (5) years from the date of installation against seal failure that results in fogging, condensation, or debris between panes.
- For the first one (1) year, both parts and labor for replacement are covered at no cost to the customer.
- For years two (2) through five (5), replacement glass parts are covered at no cost, but labor, shipping, and installation charges are the customer’s responsibility.
Exclusions
- This warranty is void if:
- Glass is scratched, chipped, or broken after installation.
- Cleaning chemicals or abrasive materials are used that damage the seal or surface.
- Structural movement, settlement, accidents, or acts of nature (hail, storms, earthquakes, etc.) cause damage.
Can you do 45 minute fire rated glass?
Do you have impact glass?
Do you install?
How do I Measure for my Door?
How difficult is it to install an iron door?
Not difficult at all! Installing an iron door doesn’t require any special tools or advanced skills—just standard construction tools like a level, drill, and lag bolts.
The only thing to keep in mind is that iron doors are heavy, so you’ll want a few people to help with positioning. As long as the rough opening is prepped correctly, it’s a straight forward process.
Do you ship Nationwide?
Yes, we proudly ship Nationwide, with fast delivery times in just 4 to 10 days for in-stock items, depending on your location and the freight carrier. The assigned freight carrier will contact you to schedule a convenient delivery date and time.
Please note: Our doors are built with exceptional quality and durability, making them substantial in weight. For a smooth and secure process, we recommend having two people for single doors and three to four people for larger double doors. In some cases, it may be necessary to disassemble the pallet for easier unloading.
**Hawaii and Alaska shipments would have to be set up and handled by you, the customer. Palletizing fees apply.
For any other delivery questions please contact us.
How long does delivery take?
LTL shipments:
Transit times range from 2 to 14 days to reach the destination, depending on the location. Once the shipment arrives, the carrier will contact you to schedule a convenient delivery date and time.
Flatbed Deliveries:
Transit times range from 1 to 11 days, depending on the destination. A representative will reach out to you by phone to guide you through the process before arranging for your order to be picked up. Once we receive your approval to place your shipment up for bid, it typically takes 1-4 days (or longer, depending on the destination, size, and season) for your order to be picked up from our warehouse. After pickup, the flatbed driver will contact you 24 hours before delivery to confirm the details.
* Please keep in mind that transit times are not guaranteed and may be affected by holidays and weather.
How much do your doors weigh?
A single 36" x 96" iron exterior door will weigh around 350 pounds with double doors weighing around 700 pounds depending on the size.
How much is shipping?
May I Return my Door?
At IRONDOOR.com, we want you to shop with confidence. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery, provided the product has not been installed or attempted to be installed. A 25% restocking fee will apply, and any damages to the product may incur additional charges. To ensure a smooth return process, the product must be repackaged in its original materials.
If the original packaging is no longer usable, our customer service team is here to help—just reach out before initiating your return. Please note, delivery fees are non-refundable. Your satisfaction is our priority, and we’re here to assist every step of the way!
How Are The Doors Shipped?
How do deliveries work?
Freight deliveries function similarly to standard deliveries. You'll receive a FedEx Freight tracking number to track the process.
Once your order gets picked up they will deliver it to the local FedEx Freight terminal or job site if you have residential/job site delivery.
You will require two(2) to four (4) people to disassemble the pallet and move the door from the truck to your property.
Tools needed:
- Cordless Drill with Phillips and Hex bits
- Scissors or knife to cut strapping
- Hammer and pry bar for taking pallet apart
