Return Policy

RETURNS

• Returns eligible within 30 days of product delivery and prior to installation or attempt to install.
• Product must be packaged in original crating and packaging to be eligible for a return. If package is unusable, please contact us before return.
• Product must be undamaged and in original condition it was delivered.
• Delivery Fees are non-refundable. 25% restocking fee will be charged for all returns.
• Delivery fees are not refundable.
• If paid by credit card, a 2.5% processing fee will be charged for all returns.
  Custom Orders are not refundable.
• Refunds will be issued under the same payment method used for the original purchase.
• For exchanges, products must be shipped to us before IronDoor.com will exchange a product.
• Buyer is responsible for all costs associated with return shipping.
• Any questions on returns or exchanges, please contact us. 
  

CANCELATIONS

At IronDoor.com, we value transparency and aim to provide our customers with flexibility while maintaining fairness in our operations. To ensure smooth order processing and accommodate changes effectively, we have established the following cancellation policy:

• Cancellation Within 5 Days:
  Customers may cancel their order within five (5) days of placing it, provided the product has not yet shipped from our warehouse. We encourage prompt decisions to help us manage inventory and production schedules efficiently.
  

• Cancellation After 5 Days:
  If a cancellation request is received after five (5) days from the date of purchase, provided the product has not yet shipped from our warehouse, a cancellation fee of $20 per product, per day, will be applied. This fee helps cover costs associated with processing, handling, and restocking.

• Custom Orders:
  Custom or made-to-order products cannot be canceled once production has started, as these items are specifically tailored to your requirements. If production has not yet begun, cancellations may be subject to review and applicable fees.

• How to Request a Cancellation:
  To request a cancellation, please contact our customer service team here. All cancellation requests must be submitted in writing and will be reviewed promptly.

• Refund Timeline:
  Approved cancellations will be refunded within 7–10 business days, less any applicable fees, to the original payment method.