Shipping Policy

SHIPPING & DELIVERIES

Please note that customers are not required to make any payments to the delivery personnel at the time of delivery or afterward. IronDoor.com handles all payments directly with the shipping and delivery providers. IronDoor.com does not offer reimbursements for payments made by the customer to the carrier or its representatives for additional or existing services under any circumstances.

IronDoor.com charges a flat shipping fee for Products purchased. LTL common carriers handle truck deliveries. At IronDoor.com, we are committed to providing you with exceptional value by offering competitive pricing and ensuring your orders are delivered as quickly as possible.

FAILURE TO ACCEPT DELIVERY

• • If your order arrives at the designated delivery location on the confirmed date and time and you are unable to accept it for any reason, additional charges may apply, including fees for redelivery and storage

DELIVERY DATES

• • All Product delivery dates must be scheduled via email.
  • To plan the delivery, the shipping provider will get in touch with the customer personally. Once your product ships from IronDoor.com, you will be conveniently provided a tracking number and any other delivery details.
  • Should for any reason you reject delivery of the door following your clearance for shipment, you will be liable for any storage costs paid by the shipping company.
  • The customer will be responsible for any additional fees if the product cannot be delivered due to road conditions that are unsuitable for the delivery truck. We kindly recommend ensuring the delivery route is accessible to help avoid any delays or extra charges.
  • Any changes in delivery dates must be in writing and called into the IronDoor.com office prior to 48 hours of your scheduled delivery.

OFFLOADING PRODUCTS

• • Deliveries will require you to have a minimum of two (2) to four (4) able bodied persons on site to offload. 
  • While the shipping company may be able to use the lift gate, it is against LTL Safety Guidelines for them to operate a lift gate if there is any overhang.
  • It is the customer's responsibility to have enough assistance to disassemble the pallet and take the Products to the designated area. Please note that this is a physical job for two (2) to four (4) people in good physical shape.
  • IronDoor.com cannot be held liable for any damages or injuries that may occur during the offloading of products. We strongly recommend taking necessary precautions to ensure the safety of everyone involved in the process.
  • LTL deliveries are made curbside, and it is the customer’s responsibility to safely move the products onto their property. To ensure a smooth experience, we recommend having the necessary equipment or assistance ready upon delivery.
  • IronDoor.com is not responsible if shipping address is inaccessible or invalid. The customer will be responsible for any additional delivery charges.
  • IronDoor.com is not responsible for any damages that may occur when the product is picked up from a location other than the designated delivery address. For your protection, we recommend using the scheduled delivery to ensure your order arrives safely and as intended.

LOCAL PICKUP / WILL CALL

Local pickup service is free and available at the IronDoor.com Salt Lake City, Utah facility. Please make sure to contact us to confirm location and ensure that it is ready for pick up prior to arriving.

• IronDoor.com will bring Products to loading ramp and assist in carefully loading your Products.
• IronDoor.com and their staff are not liable for any damages done to your vehicle or the manner in which it is loaded during will call assistance.
• It's the customer reasonability to provide their own tie downs/straps and secure their load.
• IronDoor.com will not be responsible for any damages that occur during will call loading.

PROCESSING TIMES

Orders are processed and shipped Monday through Friday. IronDoor.com ships from SLC, Utah. Once your payment is processed we will reach out to confirm your order and schedule delivery.

DELIVERY LEAD TIMES

All lead times and delivery dates provided by IronDoor.com are approximate estimates and may be subject to change without prior notice. We strive to keep you informed throughout the process and appreciate your understanding should adjustments become necessary.

INSPECTION & CLAIMS 

At IronDoor.com We take great care to thoroughly inspect each product before shipment to ensure it meets our high standards. Additionally, we use protective packaging materials to securely prepare your order, minimizing the risk of damage during transit and ensuring it arrives safely at your destination.

Visible Damage(s): 

• Upon delivery, we recommend that the consignee carefully inspect the shipment for any visible damage to the crate and document any issues. Per NMFC guidelines, the consignee is not permitted to open the shipping containers before signing for the freight.
• If the condition of the packaging suggests significant damage, do not open the freight package—instead, refuse the shipment and immediately contact IronDoor.com Customer Service to report the issue. Please be aware that refusing the shipment may result in a 3-5 week resolution period.
• For minor visible damage (e.g., torn packaging, scuff marks, etc.), it is essential to notify the carrier and provide detailed notes of the issue. Your diligence helps ensure a smoother resolution process and protects your claim.

Concealed Damage(s):

• If any damage is discovered after delivery, please report it to IronDoor.com Customer Service immediately. Once you’ve reached out, the consignee will need to file a claim with the carrier, and we will provide the necessary details to assist you. The carrier may conduct an inspection as part of the process, so it’s important to retain the Product and all shipping materials until the claim is resolved. Your cooperation helps ensure a smoother resolution and protects your interests.

*ALL DAMAGES: For both visible and concealed damages, consignee must report any damage marks on container to the carrier during delivery to be considered for a claim resolution. Failing to do so will result in an unrewarded claim. The carrier and IronDoor.com are not responsible for any un-reported claim after 48 hours from receipt. IronDoor.com will decide if repair or replacement is necessary.

Shipping Policy Notice:

• IronDoor.com assumes no responsibility or liability for damage(s) to the product and/or personal injury to an individual or any other issue that may arise from the delivery process.

To protect your warranty, please inspect your door thoroughly before installation. Claims for damages or missing parts cannot be processed after the installation process has begun.